We do our best to incentivise educators to keep a high show rate to our centres. One of the ways we do this is through the educator's Reliability Rating.
About the Reliability Rating
As an Educator, when you accept a shift and then cancel it later, it is known as an "Educator cancellation".
Such cancellations can result in a poor centre experience and can also negatively affect other educators who missed out on the chance to accept that shift request.
We do understand that there may be times when you need to cancel a shift due to an emergency or unforeseen circumstance. However, it is important to minimise such cancellations as they can harm the reliability and trust between centres and educators.
Your Reliability Rating is calculated based on the number of shifts you have cancelled out of the total number of shifts you have accepted.
For instance, if you have accepted 100 shifts and cancelled 5 of them, your Reliability Rating will be 95%.
High-quality Educators generally have a Reliability Rating of more than 95%.