Help Centre

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Help Centre

Educators

Educators

Empowering educators with tools and insights for success on Z Staffing: Getting started guides, App tips, expert advice, and solutions to common issue

Getting Started

Downloading or updating the Z Staffing App

Onboarding essentials: What you need to know

Reaching out for support during onboarding

App Tips and How To's

Set up your profile for success

How to find and accept new shifts

Proposing times for shifts

Changing your Shift Preferences

Checking in, Checking out and Breaks

Shift Chat

Accessing your accepted and completed shifts

Timesheet Disputes

Checking your Payrun Summary

Cancelling Shifts and Reliability Ratings

Favourited by a Centre

How to use Support Chat

Finding Permanent Positions at Childcare Centres

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FAQs and Troubleshooting

I'm not seeing any shifts, what do I do?

Can I work in another state?

I'm interested in or have been offered a permanent role, what should I do?

What do I do if I check in and out at the wrong times?

Forgot password, or update password

How do I turn on notifications on my phone?

How do I update my Documents?

How do Bonuses work?

How do I report an incident?

What happens if a centre cancels my shift or send me home early?

What if I have to leave the shift early?

How often will I receive payment, and who can I contact with questions about my pay?

How do I update my tax, banking or super details?

I got injured at work, what do I do now?

How do I update my email or phone number?

What to do if you are running late to a shift?

May I request a professional reference from Z Staffing?

How do I turn on my location services on my phone?

How can I update my address?

How do I update my profile photo?

How does mandatory reporting work?

How do I resign from Z?

Where can I get a Child Protection Refresher Training Certificate?

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Policies and Reporting Procedures

Mandatory Reporting Guidelines For Each State in Australia