We have a minimum charge for booking educators.
Cancelling a shift within 3 hours of start time
If you cancel a shift within 3 hours of the start time, you will be charged for 3 hours (for Diploma, Certificate III Support Worker/Trainee).
For ECTs, cancelling a shift within 2 hours of the start time, you will be charged for 2 hours.
Please note:
You have the option to cancel any Filled Shifts up until 4 pm the day before the shift date. For instance, if the shift is scheduled for the 15th (and an educator is allocated to the shift), you can cancel it until 4 pm on the 14th.
If the educator accepts the shift after 4pm the day prior, you have 20mins to remove the educator without penalty before they are locked to the shift.
Educators can cancel your shift within 12 hours before it starts, and it will negatively impact their reliability rating.