You can easily manage your shifts after they are posted. You can modify unfilled shifts to reach more educators, manage filled shifts, manage timesheets, and cancel shifts if necessary. Watch our video tutorial for detailed instructions.
Once your shifts are posted, you can find them in the "Shifts" tab. There are three main tabs to view and each has different options available:
Managing Shift Details
Here is a breakdown of the different sections and the details you can manage in each one by tapping on the corresponding shift cards.
Open Shifts
When you create a new shift, it will appear in the "open" tab until an educator accepts it.
From here you can manage:
- Change the date of the shift
- Change the start and end times of the shift
- Adjust the certification level requirements
- Add or remove a shift bonus
- Toggle the "Auto repost" function
- View any time proposals for the shift
- Cancel the shift post
Filled Shifts
Congratulations, an educator has accepted your shift! After an educator agrees to take your shift, it will be moved to the "Filled" tab.
From here you can manage:
- Update the shift start and end times
- If you need to update the shift time, you can ask the educator to review it. They can choose to keep the shift if they accept the new time, or they can be automatically rejected if they don't accept it. If rejected, the shift will be reposted to all educators.
- Check the educator in and out of the shift. This is useful if the educator is having any technical trouble on the day, or forgets to check in and out.
- Open the educator's quick menu where you can view their profile, download their documents, remove them from the shift, or favourite and block them.
- Cancel the shift.
- Chat with the educator directly through the shift chat.
Please note:
You have the option to cancel any Filled Shifts up until 4 pm the day before the shift date. For instance, if the shift is scheduled for the 15th (and an educator is allocated to the shift), you can cancel it until 4 pm on the 14th.
If the educator accepts the shift after 4 pm the day prior, you have 20 minutes to remove the educator without penalty before they are locked to the shift.
Educators can cancel your shift within 12 hours before it starts, and it will negatively impact their reliability rating.
Done Shifts
After the educator has checked in and out, the shift is moved to the "Done" tab.
- View all the shift details and the educator's timesheet.
- Open the educator's quick menu where you can view their profile, download their documents, remove them from the shift, or favourite and block them.
- Dispute a shift's timesheet if the shift hasn't been invoiced yet.
- Review the educator for the shift (or view a previously submitted review)
- View the shift chat history for the shift
Shift chats are disabled once the shift is moved to the "Done" section.
Draft Shifts
If your centre has draft shift enabled, you will see an additional section here. To find out more about draft shifts view this article >